Error: You cannot perform your mass update because there are no journal entries in your query when removing finalization from finalized journal entries

When I try to remove finalization from finalized journal entries I'm receiving an error that says "You cannot perform your mass update because there are no journal entries in your query" even though there are finalized journal entries in my query.
Please contact support and provide the Article ID for reference to your issue.

Steps to Duplicate

  1. Create a query of finalized journal entries
  2. Go to Management > Mass Update
  3. Click Finalize Journal Entries
  4. Select a Category
  5. Select a Query
  6. Receive error "You cannot perform your mass update because there are no journal entries in your query."

Environment

 eTapestry

Was this article helpful?