Web forms are blank or do not load

When I click on a URL link for a web form, nothing is generating. Page designer is also blank and there are no templates showing in page designer.

Article Number: 121048

Products:

Blackbaud_Altru

This can occur when you do not have a Default authorization account or a Default card present account defined in your environment. To define these:

Click Revenue > Blackbaud Payment Service Merchant Accounts
Select the merchant account that should be default
Click the default button > Choose which default it should be

If this issue persists after defining your default accounts, please contact support and reference this article.

Steps to Duplicate

Click Web > Manage program forms
Click the arrow next to the program
Click on the URL -- Notice that the page is blank
Click Web > page designer -- Notice that the page designer is blank

Environment

Affected Product Altru Arts & Cultural

Product and Version Notes 5.10.407

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