Web forms are blank or do not load

When I click on a URL link for a web form, nothing is generating. Page designer is also blank and there are no templates showing in page designer. 

Article Number: 121048

Products:

  • Altru_Arts_Cultural
This can occur when you do not have a Default authorization account or a Default card present account defined in your environment. To define these: 
  1. Click Revenue > Blackbaud Payment Service Merchant Accounts
  2. Select the merchant account that should be default
  3. Click the default button > Choose which default it should be 

If this issue persists after defining your default accounts, please contact support and reference this article.

Steps to Duplicate

  1. Click Web > Manage program forms
  2. Click the arrow next to the program
  3. Click on the URL -- Notice that the page is blank
  4. Click Web > page designer -- Notice that the page designer is blank

Environment

 Altru Arts & Cultural
 5.10.407

Was this article helpful?

Blackbaud Community

Connect and collaborate with fellow Blackbaud users.

Chat with Support

Chat with our experienced staff to receive help right away.

Connect

The Blackbaud team is online and ready to connect with you!