Gift shows previous amount when it was never adjusted

You may notice a previous amount when adjusting a gift that has never been adjusted.

If you are experiencing this issue, click Chat with Support, reference this article, and provide the following information so we can assist you:  

Steps to Duplicate

  1. Log into The Raiser's Edge.
  2. Click Records.
  3. Search for any Constituent.
  4. Click Gifts.
  5. Open any gift.
  6. Click Gift>Adjust.
  7. Notice previous amount.

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