Should this occur when you should have access to Blackbaud Links - 
  1. Note the serial number of your Raiser's Edge database
  2. Check the following URL to ensure the page displays for you in your web browser
https://www.blackbaud.co.uk/products/bblinksadmin.aspx

The page that displays looks like this -
Blackbaud Links Admin page
  1. Consult with your IT Support to ensure the ports used by Blackbaud Links are open.
  2. Complete the Sign Up section of the Blackbaud Links Getting Started guide.
Click Chat with Support and reference this article if the issue persists and ensure you have the above information available.