We have some ACH transactions that show as rejected and refunded by Luminate Online, but we see that they were processed in our disbursement reports.
The ACH transactions were initially reported as rejected which is the message that Luminate received and why they are recorded as declines in our system. IATS then reprocessed those donations which were successful, but those reprocessed donations don't come back to our system. The process IATS goes through to retry them isn't the normal workflow. When we see this happen, it is because IATS was having issues processing those donations on the first attempt and reprocessing them was a way for them to remediate them, but our system had already recorded them as rejected.
We are not able to reprocess IATS transactions such as these. You can record offline donations on the constituent record so that you can have a record of the money in Luminate to match up the disbursement data between systems.