Refund appearing as a declined transaction on Summary Disbursement Report

A refunded transaction is listed under Declined Transactions by Source on the Summary Disbursement Report when it should be listed under the Approved Transactions by Source section.
We are actively investigating this issue and will update this article when we have more information.

  1. Login to BBMS
  2. Navigate to Reports > Disbursement
  3. View or Export the Detail Disbursement report for this cycle  

Steps to Duplicate

This issue occurs when:
  1. The original transaction was processed in a previous disbursement cycle.
  2. The card type of the refunded transaction is not present for other transactions in the disbursement cycle. 

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