Duplicate Report matches records when names do not match

When running the eTapestry Standard Report Duplicate Report, Records are returned even though their names to not match at all. 
Please contact support and provide the Article ID for reference to your issue.

Steps to Duplicate

1. Click Reports
2. Click eTapestry Standard Reports
3. Click Duplicate Report under Account Reports
4. Select Base for Category and All Constituents - A for Query.
5 Report format Display Results on Screen
6. Click Submit
7 Confirm there are matches that do not match first or last name.



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