Error: Adjustment reason is required. - When changing the acknowledgement preference on a posted payment in a revenue update batch

When unmarking the Do not acknowledge checkbox on a posted payment via revenue update batch, the exception "Adjustment reason is required" is thrown. If this change is made using the Edit posted payment form, an adjustment is not required. This issue appears to happen only if the revenue application has been adjusted previously. For example, the transaction was entered as a donation > posted > application was changed to an event registration > posted. 
We are currently evaluating this issue for a fix in a future service pack.

Steps to Duplicate

1. Add a donation and mark it "Do not acknowledge" > Posted the transaction to the GL
2. Edit the posted payment to change the application to an event registration > Post the adjustment to the GL
3. In a revenue update batch, unmark the "Do not acknowledge" checkbox > Validate the batch > Notice the exception "Adjustment reason is required".

Environment

 Blackbaud CRM
 4.0
 4.0.180.1719

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.