Users performing installation or upgrades should have local administrator rights on the computer and supervisor rights to your Raiser's Edge or Education Edge database. Updates should be performed when all other users are logged out of the software. Blackbaud Web Services should only be installed in one location. This upgrade is only required in that one location and will be deployed to any additional workstations where Raiser's Edge or Education Edge is installed.

Raiser's Edge update instructions for Blackbaud Web Service (used with the RELO integration, ResearchPoint integration, and the Event Management Mobile App)

  1. Navigate to the server or workstation where Blackbaud Web Services is installed and log into the database as a user with supervisor rights.

  2. In The Raiser’s Edge navigation bar, click Web Services.

  3. Under Installed Services, click the Install Update link in the Blackbaud Web Services window.

  4. A confirmation message appears: Do you want to install the update?. Click Yes.

  5. A message is returned when the update is complete: Blackbaud Web Services was successfully updated. Click OK.

Click here for instructions to update Education Edge Web Services