Clicking Find records within this area on the Constituent Map intermittently redirects the user to the CRM Home page

Clicking Find records within this area on the Constituent Map intermittently redirects the user to the CRM Home page.

Note: This issue happens even on SP21, the release that fixed a similar issue when hovering over a pushpin and clicking Radius search.

Steps To Duplicate

1) Go to Prospects > Mapping
2) Hold the shift key + click on the map to bring up a 3 item menu > Click 'Find records within this area'
3) Notice the user is sent to the CRM Home page.

Answer:

Download and install the latest service pack/hotfix which contains all fixes from previous service packs.

Environment

Affected Product:

BLKB CRM

Affected Product Version:

4.0

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Article Number

191970

Products

  • Blackbaud CRM
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