Event Registration Form's timer is set to 1 second and accompanied with a time out message when clicking the Review tab

When clicking the Review tab of an Event Registration Form on a Blackbaud Internet Solutions site, the timer is set to 1 second for an event with a capacity. An accompanying time out message is also presented.

Steps To Duplicate

This was observed as of Blackbaud CRM SP27: 

  1. On the BBIS site, open a page with an Event Registration Form.
  2. Fill out the Attendees tab.
  3. Click the Review tab to proceed.

Answer:

Download and install the latest Service Pack 38 which contains all fixes from previous patches.

Environment

Affected Product:

Blackbaud Internet Solutions

Affected Product Version:

4.0

Resolved Patch/Service Pack:

SP 38

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Article Number

195837

Products

  • Blackbaud Internet Solutions
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