Performance timeout when adding a payment from a constituent record

When adding a payment from a constituent record the form times out after two minutes. This seems to only occur when a segment has been added to a direct marketing effort, so looks to be linked to the marketing details tab of the add payment form.

Steps To Duplicate

  1. Search and select an individual constituent record
  2. Click add payment from the tasks menu
  3. The action will time out after two minutes

Answer:

Download and install the latest service pack/hotfix which contains all fixes from previous service packs.

Environment

Affected Product:

BLKB CRM

Affected Product Version:

4.0

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Article Number

196049

Products

  • Blackbaud CRM
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