BBIS Event Registration Host/Donor overwrites and replaces the attendee information when registration is downloaded into batch - When using registrant data for billing info then changing it on the Blackbaud Checkout window

The person paying for a BBIS event registration overwrites and replaces an event attendee's information if the registrant has the 'Use an attendee's contact info for billing' box checked, opens the Blackbaud Checkout window to pay, and changes the displayed billing information on the Blackbaud Checkout window before submitting the payment. This causes the BBIS event registration to be downloaded into CRM with registrant details that don't match the confirmation email or the transaction XML.

Steps To Duplicate

1) In CRM, create an event with a paid registration option
2) In BBIS, create an Event Registration Form > Select the event from Step 1 > Add the paid registration option
3) Using an incognito window, go the Event Registration Page > Add at least one attendee
4) On the Checkout tab of the form, leave the 'Use an attendee's contact info for billing' checkbox marked > Click Continue to bring up the Blackbaud Checkout window
5) In the Blackbaud Checkout window, change the name and contact information to something different than the event attendee's name > Submit the payment
6) On the Confirmation Page and in the Acknowledgement email, notice the message is correctly addressed to the person paying for the event registration (the Donor/Host) and the registration's event attendee is shown as being the person that is registered to attend the event.
7) Download the event registration into CRM > Open the BBIS Event Registration Transaction batch > Select the batch row > Notice the payer is correctly shown in the Donor name field > Click Review transaction details > Notice the Registrant and Name fields incorrectly display the Host/Donor's information rather than the attendee.

Answer:

Download and install the latest service pack/hotfix which contains all fixes from previous service packs. 

If Blackbaud hosts your database, create a case with Support to request this release be applied to your environment.

Environment

Affected Product:

Blackbaud Internet Solutions

Affected Product Version:

4.0

Was this article helpful?

Article Number

199111

Products

  • Blackbaud CRM
  • Blackbaud Internet Solutions
Page loading complete.