Brightvine Outlook Integration Error - Script error: Object doesn't support property or method 'matchMedia'

An attempt to add an interaction using the Brightvine Outlook Integration to BBCRM results in the following error: 
An error has occurred in the script on this page: Object doesn't support property or method 'matchMedia'
Also the error's URL field makes reference to the 'WinFormHost-combo-min.js' file path

 

 

Answer:

Download and install the latest service pack/hotfix which contains all fixes from previous service packs. 

If Blackbaud hosts your database, create a case with Support to request this release be applied to your environment.

Environment

Affected Product:

BLKB CRM

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Article Number

199579

Products

  • Blackbaud CRM
  • Blackbaud Internet Solutions
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