BBIS Donation Form is not allowing amount values with character digits greater than 6

BBIS Donation Forms are not allowing amount values with character digits greater than 6 (for example - $33,333.40). When a user clicks "Continue" to be taken to the payment screen, they are presented with the error message "Please enter a valid price."

They do not receive this message with donation amounts of: $100,000; $33,000; $9,999.50.

Steps To Duplicate

1) Go to donation form
2) Add amount and select designation
3) Then enter personal information
4) Click on Continue and you are unable to move forward. Note error message: Please enter a valid price.

Answer:

Download and install the latest service pack/hotfix which contains all fixes from previous service packs.

If Blackbaud hosts your database, create a case with Support to request this release be applied to your environment.

Workaround: Switch the payment method from check out (BBMS) to BBSP redirect (IATS) or use the donation classic.

Environment

Affected Product:

Blackbaud Internet Solutions

Affected Product Version:

4.0

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Article Number

201740

Products

  • Blackbaud Internet Solutions
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