Error: Could not download transaction with ID "xx". The error was: Unable to save batch row 1. Verify that the field NEWCONSTITUENT is present in the batch template and that the value for the field is valid.
When a BBIS user with a linked Constituent record attempts to make a donation the transaction will fail when downloading into CRM with the error " Could not download transaction with ID "xx". The error was: Unable to save batch row 1. Verify that the field NEWCONSTITUENT is present in the batch template and that the value for the field is valid."
Steps To Duplicate
Using a BBIS user with a back office link to a CRM Constituent: Login to BBIS.
Navigate to any donation form > Complete the donation.
From CRM navigate to Web > Manage web transactions > Attempt to process the Donation within Pending Transactions.
Note the failure: " Could not download transaction with ID "xx". The error was: Unable to save batch row 1. Verify that the field NEWCONSTITUENT is present in the batch template and that the value for the field is valid."
Answer:
Download and install the latest service pack/hotfix which contains all fixes from previous service packs.
If Blackbaud hosts your database, create a case with Support to request this release be applied to your environment.