This information can be useful to differentiate between various donations and event registrations.

When the SKU# field is populated and a transaction is processed, an invoice number is sent to the payment gateway.  The invoice will contain the transaction ID for the registrant, followed by the SKU number.

The SKU# can be a combination of letters and/or numbers.  Some payment gateways may have a character limit for the invoice number field; depending on its length, the invoice number could be truncated.  Contact the payment gateway used with the form to inquire on character length to avoid losing any vital information.

To add the SKU# to a form, do one of the following:

Event Registration 

  1. In the persona menu, go to onMessage.
  2. Click on Event Registration under Approval.
  3. Click Edit for any existing form or click Add Form to create a new one.
  4. Scroll down in the General Information section to locate the SKU# field.
  5. Enter any title or combination of letters and numbers to create a unique SKU# for the form.
  6. Click Save.

Giving

  1. In the persona menu, go to onMessage.
  2. Click Giving under Settings.
  3. Click Manage Giving Forms.
  4. Click Edit for an existing form or click Add Giving Form.
  5. SKU # field is located on the Form Properties tab (or Step 1 when creating a new giving form).
  6. Click Save when changes are complete.

 

Here is an example of what the invoice with the SKU# will look like:

Total amount: $50.00 USD
Currency: U.S. Dollars
Transaction ID: 1A2345678900987654321
Quantity: 1
Item/Product Name: Giving: SIS Academy(123456)
Invoice ID: 123456-SISAnnualFund
Buyer: Whip Hill

 

Note: BBMS (Blackbaud Merchant Services) payment gateway is the exception.  With other payment gateways, the customer has to populate the SKU# field in order to tell which form the payment information for the constituent is related to, when running reports on the payment gateway end.  With BBMS, that step is not necessary.  The form title the payment is associated with is already included in their reports.

Form title information is available in the Comment field of the payment detail invoice.  This information can be located under "Transaction Search" in the school's BBMS account. 
To export BBMS transactions to show this information:

  1. Log into the BBMS web portal
  2. Transactions > Transaction Search
  3. Locate the Disbursement drop down > Select the disbursement you want to view transactions for
  4. Click Search
  5. Export to CSV from the top right
  6. When the export downloads locate the Comment column to see your K12 SKU#

Please contact Blackbaud Merchant Services for more information at 800-468-8996.  Press the following options to reach a support rep:

  • Option 1
  • Option #
  • Option #
  • Option 6

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