Official notes are simple text and cannot accept HTML/Text formatting. 

If content is copied and pasted from another source (i.e. Microsoft Word), formatting from the source HTML can be accidentally added into the Official Note. Even though you see the HTML button in the Comments Manager view, the reason the HTML button is there is so you have the ability to remove the HTML formatting. This also means that Comments/Official Notes do not support hyperlinks either.

Best practice is to always choose "Paste as plain text" when adding any content from another program. In the Official Note/Comment click the HTML button, To ensure you are pasting as plain text:

From a PC:

  1. Highlight and copy the text.
  2. Click the right mouse button to insert text into the form.
  3. Choose "Paste as Plain Text".

OR

  1. Copy and past text into notepad (or similar program) first.
  2. Then, copy the text again and paste it as Plain Text into the Official Note.

From a Mac:

  1. Highlight and copy the text.
  2. Paste into your Mac Notes (Text/Edit).
  3. Copy that text and paste it into the Official Note.

OR

  1. Copy the text.
  2. Right Click to Paste and match style.

OR

Click the Command+Shift+V buttons simultaneously.