There are three options:
  • Wait 30 Minutes
  • The user can go through the automated sign in help process to request a temporary password.
  • A Platform Manager can unlock the account immediately.


To Unlock the Account Immediately:

  1. Navigate to Core
  2. Using People Finder, search for/select the preferred user
  3. Select the Access Tab  
  4. Within the Log in Information section, view the Disabled/Locked field > Select No to unlock the account