1. Sometimes this happens because a student is enrolled in multiple sections of the same course. 
  2. The Platform Manager can go in and drop the extra courses from the students enrollment by going to onCampus> People > Academics > Manage Enrollment > select the correct school year > click view
  3. Under Academics, select the semester and the course, then to the far right click on Drop and choose the reason as Change Sections.
  4. Once this is done - check the credits. If this does not work, we can have our data team re-trigger the credits.