Why can parents not see the payment section on a contract?

Note: As of July 9, 2018, Blackbaud’s School Management solutions (which include Core, onBoard, onCampus, onMessage, and onRecord) are utilizing a new top level navigation. This primarily affects users performing administrative tasks—constituent navigation for most parents, students, faculty, and alumni will remain the same.
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What do I need to change if when a parent submits a contract, they are never taken to the payment screen?

Article Number: 24248

Products:

Blackbaud_Enrollment_Management_System

A Payment Gateway does need to be setup in the Contract Payment Block Settings for Parents to see the Payment section after submitting the contract. You can do this on the Payment tab when editing the contract from onBoard > Settings > Contracts

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