The Grade Average may not be selected in the Report Card itself. 

  • Go to the onRecord persona

  • Select “Grading” under Performance

  • Navigate to the Report Card Builder tab

  • Select appropriate Report Card and click “Edit”

  • Make sure that the following are selected:

    • Correct Grade Average formula is being used

    • Display Term is checked if desired

    • Display YTD is checked if desired


The Grade Average that is being used to calculate the GPA is not pulling grades from that term

  • Go to the onRecord persona

  • Select “Grading” under Settings

  • Navigate to the Grade Averages tab

  • Edit the Grade Average formula being used on the Report Card

  • Select “Grades” from the left menu

  • Take a look at the appropriate school year and term to make sure that the appropriate grades are being pulled.  Also, make sure that Excluded Courses is correctly chosen.


The Grade Average formula is pulling grades which have not yet been recorded for the Student(s)

  • Go to the onRecord persona

  • Select “Grading” under Procedure

  • Navigate to the Manage Grades tab

  • Find the appropriate Student and View the Grades & Credits

  • Confirm that grades have been recorded for the grades included in the Grade Average