How to add new users and/or deactivate old users in FIMS CRM

I need to add a new CRM user and deactivate a user, but I am unable to do that. How can I add a new user or deactivate an old one?
New users and the de-activation of inactive users must be done by MicroEdge Support. Please contact FIMS Support to add new FIMS CRM users, inactivate old ones, or add new FIMS CRM user licenses.  These functions can only be done by Blackbaud Support.

This request also must come from a site administrator of your organization. If you do not have a site administrator for your organization or need to change who the site administrator is, please see the following article:
https://kb.blackbaud.com/articles/Article/43910
 

Environment

 FIMS

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.