Users may receive a message similar to the following when attempting to retrieve IGAM applications or to update application forms: GIFTS Grant Application Manager A connection to the IGAM server could not be established. Retrieval of applications did not occur. [AUTHENTICATION_ERROR/GRANTMAKER_SERVER]
An invalid Validation key was specified in the Payload.
A new GIFTS configuration file (GIFTS.CFG) has been installed in the GIFTS directory, and the validation key in the new file does not match the key used during your previous sessions on the IGAM server. In most cases, this occurs after MicroEdge has sent a new configuration file to enable additional modules or user licenses. To correct this issue, please contact MicroEdge Technical Support to manually re-enable your connection to the IGAM server.