GIFTS users encounter an error message similar to the following when generating correspondence using a specific template: Error occurred while generating correspondence. Technical Support Info: [Correspondence.MailMerge] Error #5922 Word was unable to open the data source.
Error #5922 indicates a communication error between GIFTS and Microsoft Word, and may be caused by a number of different issues. If this error occurs when using a specific correspondence template, it may indicate that the link between the template and its merge file (.MRG file) has been broken.
To fix this error - try recreating the headers in the template. To do so:
-Launch Administrator > Setup > Correspondence Templates -Select a template -Click Action (in toolbar) and then recreate headers