Cause: The amount of time needed by the IGAM server to process the reports is exceeding the length of the connection timeout setting on your system.
Resolution: Increase the timeout setting in the IGAM external preferences.
To increase the timeout:
1. Log in to the IGAM from a GIFTS workstation.
2. From the IGAM menu, select Tools > Preferences .
3. Under the System Wide category, select External . The External preferences are displayed.
4. Increase the Internet timeout setting at the bottom of the External preferences.