When the GIFTS Report Manager attempts to run a batch of reports, the following error is recorded in the batch log:
Error occurred while sending e-mail Technical Support Info: [MailSend] Error #4 SMTP Syntax Error
When GIFTS is set up to send email using an SMTP client, users specify the "from" address used when emailing report batches. This error occurs if the "from" field contains invalid information or characters, such as a space.
On the Destination tab of the Report Manager's Batch Wizard, edit the "from" email address of the batch so that it contains data that is recognized by your email system.