I receive a message similar to one of the following when creating merged correspondence or write-ups: Error occurred while generating correspondence. Technical Support Info: [Correspondence Object - DataSourceFileCreate] Error #4605 This command is not available. - or - [Launch Word Processor] Error #4605 This method or property is not available because this document is in another application. - or - [mail Merge in Correspondence object] Error #4605 The OpenDataSource method or property is not available because the document is locked for editing.
The most common cause of this error message is using an incompatible version of GIFTS and MS Office. This can be caused by upgrading either one of the two. To resolve this error, please check the GIFTS Compatibility Fact Sheet and make sure that the version of GIFTS you're using is certified compatible with the version of MS Office installed on your workstation. If it isn't, please contact Microedge Technical Support to upgrade your GIFTS system to a compatible version. If you are running a compatible version, please contact Microedge Technical Support for further assistance.