GIFTS uses an Excel file (EMPTY.XLS) as a formatting template for exports. If this template is missing or has been renamed, GIFTS cannot export data to Excel. In order to resolve this issue, you can use the following steps:
  1. Launch Microsoft Excel. Start a new worksheet.
  2. Save the new worksheet as Empty.XLS to your GIFTS directory.
Once you save the new Empty.xls to your GIFTS directory, you should be able to export data to Excel.

Note- This only applies to version 6.4 and earlier. Beginning with GIFTS 6.5 the Empty.xls is no longer used.