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GIFTS users receive the following error message when they create a new template or generate a merged document using Microsoft Word:
Error #5981 - Could not open macro storage.
(NOTE: The text of the message varies slightly among the different versions of Word. However, the error number - 5981 - is always the same.)
When users create a new template or merged document in Microsoft Word, Word applies formatting - including custom styles and Macros - from the NORMAL.DOT template. If the NORMAL.DOT template file is corrupted, users may receive an error message when they create correspondence templates or use the templates to generate correspondence in GIFTS. Note that this error is neither caused by nor specific to GIFTS, but may manifest itself through GIFTS because GIFTS uses the Word for Windows API (Application Program Interface) to communicate with Word.