As a user, you may receive a message similar to the following when creating or editing merged correspondence or write-up templates : Error occurred while generating correspondence. Technical Support Info: [Mail Merge in Correspondence Object] Error #4605 The OpenDataSource method or property is not available because the object refers to a protected area of the document.
If the error message contains the text "The object refers to a protected area of the document", Microsoft Word's Protect Forms option is preventing GIFTS from merging data to the correspondence template. GIFTS cannot merge data into documents with protected forms, even if the GIFTS merge fields are not located within the protected area of the document.
Note: Error #4605 can refer to a variety of causes; the information in this article is relevant only if the message also includes the text "The object refers to a protected area of the document".
To resolve this error, you can use Microsoft Word to turn off the template's Protect Forms option.
(NOTE: The following procedure is a suggestion for working with Microsoft Word, which is not a MicroEdge product. For complete information about the Protect Forms option, please refer to your Microsoft documentation. If the template you are working with was created by another member of your staff, be sure to consult that person before making any changes to their template.)
1. Log in to the GIFTS Administrator Module. 2. Select Setup > Correspondence Templates. 3. Open the template that you were trying to use when the error occurred. 4. From the Word menu, select Tools > Unprotect Document. Once this step is taken, Microsoft Word removes any password protections that were set up for the document. 5. Save and close the template, and exit Word. 6. Close the GIFTS Template Library. 7. Repeat the steps you had taken to create/edit the correspondence