To resolve this issue, MicroEdge recommends that you consult your IT department to verify that the user who is logged in to Windows on the workstation when the error occurs has full read, write, and execute permissions for the GIFTS directory and all of its subdirectories.  

If your network administrator has verified the file permissions for the user and the error still occurs, we recommend that you use the GIFTS Database Maintenance Tool (gfwDBM.exe, located in the GIFTS directory) to Repair and Compact your database. If you receive any errors while running the Database Maintenance Tool, or if you continue to receive errors after repairing your database, please contact MicroEdge Technical Support.