Users receive a message similar to the following when attempting to launch GIFTS:
[DatabaseOpen] Error #3051 The Microsoft Jet database cannot open the file 'M:\Gifts\GIFTS.MDB'. It is already opened exclusively by another user, or you need permission to view its data.
This error is usually caused because the user has insufficient access permissions to the GIFTS directory on the file server. Some clients report this error after migrating to Windows 2003, which is more restrictive then prior versions of Windows with regard to the propogation of permissions from parent directories to child directories. This error may also be a symptom of database corruption.
To resolve this issue, MicroEdge recommends that you consult your IT department to verify that the user who is logged in to Windows on the workstation when the error occurs has full read, write, and execute permissions for the GIFTS directory and all of its subdirectories.
If your network administrator has verified the file permissions for the user and the error still occurs, we recommend that you use the GIFTS Database Maintenance Tool (gfwDBM.exe, located in the GIFTS directory) to Repair and Compact your database. If you receive any errors while running the Database Maintenance Tool, or if you continue to receive errors after repairing your database, please contact MicroEdge Technical Support.