After generating letters in batch mode, changes made to the documents while in View mode are not saved.
When multiple requests are selected on a search results page and the user selects Actions > Write Up or Actions > Generate Letter , the normal prompt will be displayed allowing selection of the desired template, address, signer info, and history notes as applicable. The user clicks Generate Write-Up/Correspondence and the "Your letter has been generated" prompt appears. Clicking View Letter will open the generated documents in Word. Clicking Enable Editing (if available) will allow the user to make changes in Word. However, when the document is closed and "saved", any changes made are not saved to the document attached to each Request.
If changes are made while in View mode, you must use File > Save As to save a local copy to your workstation with the changes. To make changes to the document attached to the Request record, you must open each document individually to edit them.