Connect and collaborate with fellow Blackbaud users.
The Purge process in IGAM may result in an error if it encounters a file or subfolder which cannot be deleted:
Error occurred while deleting Applications rows.
Error occurred while updating Applications rows.
Error occurred while deleting Application [XXX]. The attachments Directory "I:\GIFTS\IGAM\Forms\35008\Apps\XXX.sup" could not be deleted.
This occurs most commonly with thumbs.db files which are automatically created by Windows in an application's subfolder on the local workstation during the retrieval process if it has images or videos attached. As the thumbs.db file is normally a hidden file, it is not deleted by the purge process and causes an error when the system attempts to delete the application subfolder which is technically not empty.
NOTE: If any other subfolders or files have been created in an application's folder and is not directly linked to the application (e.g.: a backup folder), the purge process will also result in an error as it will not automatically delete these files. They must be deleted manually first before running the purge.