Error Occurred while Creating Control Frame treeview 5898

I get this error when I start FIMS. How do I fix it?

Error occurred while creating CONTROL-FRAME: treeview.
Invalid class string.
Error code: 0x800401f3 (5898)

Error occurred while creating CONTROL-FRAME: treeview.
Error performing inpage operation.
Error code: 0x800703e7 (5898)
This error can occur as a result of Windows not allowing FIMS to register 2 files in the Windows folders. In order to get past this error you would need to do it manually by performing the following steps:

You must do these steps under a Windows account that has full admin rights.
 
1. Log into the workstation that has the Control Frame error with a Windows account that has full Administrator rights.
2. Go to the shared N drive (NPO) on the computer. If the admin account does not have the N drive mapped, you will need to map it to have access to it.
3. Go to n:\dlc\bin
4. Find the 'prox.dll' file
5. Right-click on the 'prox.dll' file and click copy. Do not cut the file out of this location.
6.
Right-click anywhere on the desktop of the computer and click Paste in order to paste the 'prox.dll' file to the desktop of the computer that has the Control Frame error.
7. Go to 
n:\found\fims
8. Find the 'tview4gl.ocx' file
9. Right-click on the 'tview4gl.ocx' file and click copy. Do not cut the file out of this location.
10. Right-click anywhere on the desktop of the computer and click Paste in order to paste the 'tview4gl.ocx' file to the desktop of the computer that has the Control Frame error
11. Verify what operating system (OS) the workstation that has the Control Frame error has:
  • You can determine if the machine with the issue is 32bit or 64bit by right-clicking Computer and then selecting Properties. Under the System section, you will see a area labeled System type. It will either say 32-bit Operating system or 64-bit Operating system.
  • In Windows 10 you would search for 'This PC' in the search function to the right of the Windows button on the bottom left of the computer. Then you would right-click on 'This PC' and select properties. See the System type sub-section in the System section you will see either 32 bit or 64 bit.
12.  Now that you have determined what OS the computer with the Control Frame error has, you will now Cut and Paste the two files that you saved on the desktop of the workstation (prox.dll and tview4gl.ocx) to the appropriate folder.
  • If you have determined that the workstation is a 64 bit system then cut both files from the desktop and paste into C:\Windows\SysWOW64
  • If you have determined that the workstation is a 32 bit system then cut both files from the desktop and paste into C:\Windows\System32
13. Run Command Prompt as administrator
  • In Windows 10 click the Windows button on the bottom left of the computer and go to the Windows System folder or you can just type in Command in the search function to the right of the Windows button.
  • You will see Command Prompt show in the search results
  • Right-click Command Prompt
  • Choose Run as Administrator
 
14. Register the 'prox.dll' file:
  • If the OS of the workstation that has the Control Frame error is 64 bit type this command into the Command Prompt window and then press Enter on the keyboard.
                           Regsvr32 c:\windows\syswow64\prox.dll
  • If the OS of the workstation that has the Control Frame error is 32 bit type this command into the Command Prompt window and then press Enter on the keyboard
                          Regsvr32 c:\windows\System32\prox.dll

You should receive a pop up that states the operation was successful.


15. Register the 'tview4gl.ocx' file:
  • If the OS of the workstation that has the Control Frame error is 64 bit type this command into the Command Prompt window and then press Enter on the keyboard.
 
                             Regsvr32 c:\windows\syswow64\tview4gl.ocx
  • If the OS of the workstation that has the Control Frame error is 32 bit type this command into the Command Prompt window and then press Enter on the keyboard.
 
                           Regsvr32 c:\windows\System32\tview4gl.ocx
 

You should receive a pop up that states that the operation was successful.

16. Log into FIMS and see if the errors still occur.     
  •      If the errors do still occur, then see step #4 to install netsetup in the following article:
                   https://kb.blackbaud.com/articles/Article/24468
 
 
 

Environment

 FIMS

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.