If you do not have the shortcut already on your desktop, you will need to recreate the shortcut icon.
  1. Navigate to the desktop on your server.
  2. Right click anywhere on your desktop and select New > Shortcut.
  3. In the field titled "Type the location of the item" paste the following: c:\npo\dlc\bin\_mprshut.exe c:\npo\found\dbfiles\found
  4. Please note that you may need to change the drive or location of these files based upon where they are located on your server, i.e., if you store these files on the E drive, rather than the C drive. 
  5. Click Next. 
  6. In the field titled "Type a name for this shortcut", enter the following: Show Live Users
  7. Click Finish.