Try each of the following steps in order until the issue is resolved:
- Verify the correct user name and password are being entered:
- If the password was recently changed:
- Enter the first eight characters of the password.
- If the user is able to log in with the first eight characters, use those characters as the password or change the password to one that is eight characters or fewer in length.
- If the password has not recently been changed:
- Recreate the user's network profile.