1. In Records, open the payment or credit
     
  2. Select the Accounts Receivable Detail, Student Billing Detail, or Applied to tab
     
  3. Click Add/Edit Applications
     
  4. Unmark the Apply checkbox for the specific item to unapply payment from or click the down arrow next to Apply Automatically and click Unapply All
     
  5. Click Save and Close
     
  6. Save and close the payment or credit