Phone Support is available to customers with Advantage Professional and Advantage Priority maintenance levels; NXT clients may also purchase phone support as part of their NXT subscriptions. Regular hours for phone support are Monday through Friday from 8:30 a.m. to 8:00 p.m.ET. Holiday hours vary and are posted to the support area of www.blackbaud.com.

Chat Support is available Monday through Friday from 8:30 a.m. to 8:00 p.m. ET, except:

  • Blackbaud CRM chat and Blackbaud Internet Solutions, which are available Monday through Friday 9:00 a.m. to 5:00 p.m. ET.
  • Target Analytics chat, which is available Monday through Friday 8:30 a.m. to 6:00 p.m. ET.
  • Luminate chat, which is available Monday through Friday 9:00 a.m. to 6:00 p.m. ET.

Extended support hours are available for Advantage Priority and Advantage Partner customers.

Our U.S. offices are closed on the following holidays:

  • New Year’s Day, January 1*
  • Martin Luther King, Jr. Day (third Monday in January)
  • Presidents’ Day (third Monday in February)
  • Memorial Day (last Monday in May)
  • Independence Day, July 4 *
  • Labor Day (first Monday in September)
  • Thanksgiving Day (fourth Thursday in November)
  • Day after Thanksgiving (fourth Friday in November)
  • Christmas Day, December 25**If the holiday falls on a Saturday, we are closed the preceding Friday; if it falls on a Sunday, we are closed the following Monday. In addition, we close at 3:00 p.m. ET the days before Thanksgiving, Christmas Eve, and New Year’s Eve
For additional information, review the Customer Support Guide, which explains the benefits of maintenance, introduces you to the many Support resources, and empowers you to use these resources effectively.