Phone Support is available to customers with Advantage Professional and Advantage Priority maintenance levels; NXT clients may also purchase phone support as part of their NXT subscriptions. Regular hours for phone support are Monday through Friday from 8:30 a.m. to 8:00 p.m.ET. Holiday hours vary and are posted to the support area of www.blackbaud.com.
Chat Support is available Monday through Friday from 8:30 a.m. to 8:00 p.m. ET, except:
- Blackbaud CRM chat and Blackbaud Internet Solutions, which are available Monday through Friday 9:00 a.m. to 5:00 p.m. ET.
- Target Analytics chat, which is available Monday through Friday 8:30 a.m. to 6:00 p.m. ET.
- Luminate chat, which is available Monday through Friday 9:00 a.m. to 6:00 p.m. ET.
Extended support hours are available for Advantage Priority and Advantage Partner customers.
Our U.S. offices are closed on the following holidays:
- New Year’s Day, January 1*
- Martin Luther King, Jr. Day (third Monday in January)
- Presidents’ Day (third Monday in February)
- Memorial Day (last Monday in May)
- Independence Day, July 4 *
- Labor Day (first Monday in September)
- Thanksgiving Day (fourth Thursday in November)
- Day after Thanksgiving (fourth Friday in November)
- Christmas Day, December 25**If the holiday falls on a Saturday, we are closed the preceding Friday; if it falls on a Sunday, we are closed the following Monday. In addition, we close at 3:00 p.m. ET the days before Thanksgiving, Christmas Eve, and New Year’s Eve