We are unable to address this issue because it is related to third-party software. Contact Microsoft for assistance.

Alternative solution:
 

To view detail, print a statement from Retail Management Systems (RMS):

 
     
    • In Store Operations Manager, select Journal, Close Billing Cycle from the menu bar
       
    • Select the Reprint a customer statement option and select the appropriate customers
       
    • Click Generate to print the statements. These statements can be placed with they Student Billing statement to view the detail.