If you need another copy of Crystal Reports software, contact Support and reference this article. We will ship the installation CD to you. If you need an electronic copy of the installation files for any reason (for example: no CD-ROM drive available), please indicate this preference to the support analyst.
In addition, provide the following information:
- Your Blackbaud software's version number. If you aren't sure, review How to find the software version and/or patch number of my Blackbaud software
- The version of Crystal Reports you would like (version 8.5 or XI). If you aren't sure about which version of Crystal Reports you need, review What version of Crystal Reports is compatible with Blackbaud software? We recommend version XI (11) as it can edit reports created in both 8.5 and XI (11).