We are unable to address this issue because it is related to third-party software. Contact Microsoft for assistance.

Alternative solution:

  1. In Records, click Constituents
  2. Open the appropriate constituent record
  3. On the Addresses tab, open the appropriate address
  4. In the phone grid, click in the email phone type field
  5. Press Tab
  6. Use the arrow keys to move to the right and left in the email address and edit it