How should users handle or what should be considered when working with Microsoft's Service Packs, Security Patches, and Windows Updates?
Blackbaud tests all Microsoft Service Packs. Blackbaud will also test any patches that are deemed to directly affect the functionality of our software, however we are not able to test every possible Microsoft patch.
We recommend first applying all security patches to an appropriately configured standalone system to ensure proper operation before applying the patches to a mission-critical, operational system. Ensure you have a valid backup of your system and check with your local technical support provider before applying patches or Service Packs. If you support a number of similar machines, install the patches or service packs on select machines until you can better determine the impact, if any, of the fixes. In the case of critical issues, we strive to complete testing within three weeks of public availability. We notify you via our website.