Try each of the following steps in order until the issue is resolved:

  1. Ensure that the workstation and server meet minimum system requirements.
  2. Allow the report time to process. If needed, let it run during lunch or overnight. An error will occur if there is a problem with the report.
  3. Run the report from another workstation or at the server.
  4. Select filters for the report (e.g. the Filters tab or clicking Include, One Record on the General tab).
  5. Simplify the filters as much as possible. For example, if it is possible to select only two filters instead of 10, the report processing time may improve.
  6. If using a query to filter the report:
    1. Change the query from dynamic to static.
    2. Refresh the static query.
    3. Remove the currency filter.
    4. Remove any fields from the Sort tab of the query.
    5. Remove fields from the Output tab of the query.
    6. Recreate the query.
  7. Update the database statistics using the Blackbaud Management Console.
  8. Stop and restart the database engine.
  9. Print preview the report before printing.
  10. Recreate the report.
  11. Confirm you can print from other applications. If not, refer to How to troubleshoot a printer problem.
  12. Install a different printer driver.
  13. If using a network printer, use the workstation's driver instead of the server's driver.
  14. Delete temporary files.
  15. Empty the Recycle Bin.
  16. Disable the virus scanning software such as McAfee or Norton.

If the issue still occurs, refer to How to troubleshoot performance issues.