Try each of the following steps in order until the issue is resolved:

    • If searching for an organization, change the value entered in the Last/Org name field so it does not include articles like 'The.' The organization name on the constituent record may have a slash that prevents the characters before the slash from being considered in a search. For example the Org name field on the constituent record for The Bean Grinder may have this value: The\Bean Grinder. The search only considers the characters after the slash: Bean Grinder.
    • Open a constituent that is missing from the search results. Compare the information in the record to the criteria entered. Edit the constituent record or the search criteria as needed.
    • Unmark the Exact Match Only checkbox.