Edit the addressee/salutation template in Configuration:
  1. In Configuration, click Addressee/Salutation. 
  2. Highlight the addressee/salutation to change and click Open. 
  3. Mark the Cond or Hard Brk checkbox in the appropriate place. 
  4. Click Save and Close.
    Note: This change affects all records where the addressee/salutation is in use.

To use multiple hard breaks or to change the addressee/salutation for only a specific record: 


  1. In Records, open the appropriate record. 
  2. Select the Addressees/Salutations tab. 
  3. Mark Editable next to the appropriate addressee/salutation. 
  4. Enter a backslash (\) in the appropriate place for a conditional break or a double backslash (\\) for a hard break. 
  5. Repeat for any other applicable record.
    Note: This affects the addressee or salutation on this record only.