Try each of the following steps in order until the issue is resolved:
- Check the soft credit options, on the General tab. If crediting to the soft credit recipient, check to see how the gift is being shown in the report.
- Ensure that each gift type appears only once on the Gift Types tab, as including the gift type more than once will double count the gift in the totals
- On the Gift Types tab, mark the Use gift balance instead of gift amount checkbox
- On the Gift Types tab, mark the Calculate gift balance based on date range, campaign, fund and appeal checkbox
- Check the gift record via the Records page to ensure it was entered correctly