Try each of the following steps in order until the issue is resolved:

  1. Verify the application transactions are correct
    1. In Records, Payments, open the Payment
    2. Select the <module name> Details tab
    3. Click Application History
    4. Review the Application Post Status column
      Note: Cash Receipts does not track application transactions
  2. Verify the Miscellaneous entries are correct
    1. In Records, Payments, open the Payment.
    2. Select the GL Distribution tab.
    3. Change the Distribution drop-down to Miscellaneous entries
    4. Review the transactions listed, if any exist.