Try each of the following steps in order until the issue is resolved:
- Verify the application transactions are correct
- In Records, Payments, open the Payment
- Select the <module name> Details tab
- Click Application History
- Review the Application Post Status column
Note: Cash Receipts does not track application transactions
- Verify the Miscellaneous entries are correct
- In Records, Payments, open the Payment.
- Select the GL Distribution tab.
- Change the Distribution drop-down to Miscellaneous entries
- Review the transactions listed, if any exist.