Complete each of the following steps in the order listed until the issue is resolved:

  1. Open the folder Raiser's Edge is installed to (default location: C:\Program Files (x86)\Blackbaud\The Raisers Edge 7).
  2. Locate the file BBUpdate.ini and rename it to OldBBUpdate.ini.
  3. Open The Raiser's Edge 7.
  4. If the issue still persists, Uninstall and reinstall The Raiser's Edge 7 on the workstation.