Complete each of the following steps in the order listed until the issue is resolved:
- Open the folder Raiser's Edge is installed to (default location: C:\Program Files (x86)\Blackbaud\The Raisers Edge 7).
- Locate the file BBUpdate.ini and rename it to OldBBUpdate.ini.
- Open The Raiser's Edge 7.
- If the issue still persists, Uninstall and reinstall The Raiser's Edge 7 on the workstation.