Try each of the following steps in order until the issue is resolved:
- Verify the installments/payments on the pledge to ensure that all installments are being properly fulfilled. When an installment is partially paid, the following installment amounts may be lower than the payment amount because part of it is credited to the previous payment..
- Ensure the payment is applied to the correct pledge. Refer to BB238346, for information on How to apply a pledge payment to a different installment.
- If a payment is partially paid and you need to apply the new payment to the next full installment, write off the installment that is not fully paid.
- If a payment was skipped, delete and re-enter all pledge payments that were applied after the skipped payment.
- Ensure there are no pending payments in an uncommitted batch.